Billing & Subscription
- My Account is Still Free After Upgrading
- Turning off automatic renewal or canceling my account
- I want to put my account on hold or suspend my subscription
- Is it possible to view my Payment History on the site?
- How do I update my billing or payment information?
- How do I change the credit/debit card associated with my account?
Account Info & Settings
- Can I transfer my account to another site?
- Account privacy
- Terms & Conditions
- How do I change my location?
- Stop Email Notifications – Unsubscribe Me
Matching & Member Communication
- Same Sex Matching
- Favorites - Explained
- My matches are the same gender as I am
- Searching for Matches
- Matches do not meet my criteria
- What is Today’s Birthdays?
Profile & Photos
- Greeting Text Guidelines
- Updating/Changing a Username
- How do I update my greeting?
- How do I view my own profile?
- Photo Guidelines: Tips and Rejection Reasons
- How do I hide my profile?
Safety & Suggestions
- How do I report a concern?
- What is Phishing?
- Do you have an Android App?
- iPhone, iPad Apps
- Recommended Browsers
- Are you affiliated with uDate?
- Contacting Customer Care
- How to change the font size
- Live Chat - Requirements
- How do I disable my pop-up blocker?
- Site is Timing Out
- Issues with the Chat Feature